12/6/2023 0 Comments Trip advisor secrets aura cozumelIf you are a pool person, there is no greater way to enjoy your stay than having the luxury of stepping out the room and stepping into the pool. Room - OH MY GOODNESS!!!! What sold me on this resort were the swim-up rooms. We will be looking for a new all inclusive place next summer with our friends when we book a vacation.Īfter reading the reviews before selecting Secrets, I believe I had the proper expectations going in. He did show up later and recognized my husband (that is good service and because we are repeat customers) and worked to get us moved to a better room! Cannot thank him enough for taking the time to make us feel special! Just wish we could give the resort a better rating. The view is always beautiful.you know, because Cozumel! Carlos at check in does take good care of us and has the last three years, unfortunately, he wasn't working when we checked in, so that is when it started this year. It is a must! We always enjoy the food at all the restaurants. Never enough towels, they didn't restock our toiletries or fridge. The sewage problem has always been there, but we have always been able to overlook it until this year as our room had that terrible smell and we had to move! Moved over to the Preferred Rooms, which are fantastic compared to what we had, but still.the service was subpar and several other guests had the same problems we did. The rooms are great if you get a remodeled one or you have a Preferred Room. This year was nothing like the last three summers! This was the first time we were not immediately upgraded, the staff was rude, plus the resort is understaffed. We have returned to this Secrets every year because of the location and the friendly staff.
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